FAQ

When will I receive my order?

Orders will be posted within 3 working days, and you should expect to receive your order within 5 to 8 working days depending on the postage method (see below)

How will my order be sent?

Larger UK orders will be sent with Royal Mail and will be delivered within 3-5 days of posting. Therefore, you can expect to receive your parcel within 5-8 working days from the date of order.

Cards and prints will be sent by Royal Mail first class post within UK and will be delivered 1 working day from posting. Therefore, you can expect to receive your order within 2-4 working days.

If you need your parcel sooner than this, please just send me a message and I’ll do my best to get your order to you sooner than this.

Can I order from outside the UK?

Yes, I can deliver to anywhere in the world.

Can I return my order?

All items are very well wrapped for postage. However, in the unlikely event your order is damaged in the post, I will offer a replacement or a full refund including postage. Please contact me as soon as possible if this happens so that I can arrange this with you.

Items can be returned, undamaged, for any reason. Please contact me within 14 days to let me know you will be returning the item and return it to me within 28 days from delivery. The return address is:

Sally J Fisher, 36/10 Halmyre Street, Edinburgh, EH6 8QD

What is a collagraph?

Collagraphy is a printmaking process in which a piece of card or similar surface is used as a printing plate. Textures can be applied to the surface using a variety of materials from wool and string to plaster or textured wallpaper. The surface of the card can also be cut with a craft knife to create lines and images. The plate is then sealed with varnish before etching ink is applied. The ink will stick differently to the different surfaces and it will stay within the cut marks when the surrounding area is wiped clean. An etching press is used to process the plate. Wet paper is placed on top of the plate as it goes through the press. You will notice the indentation around an original collagraph image where the plate has been pressed into the paper. As each collagraph is inked and printed by hand there will be slight differences between the prints which adds to their appeal. I tend to limit print runs to 50 of each image as the plate begins to deteriorate after passing through the press too many times.

What is a giclee?

This description is taken from the Fine Art Trade Guild:
"It is a digital print. A giclée is the term for a fine art digital print, often a reproduction but occasionally a computer generated original. It is made from a file stored on a computer. Before the advent of fine art quality digital prints, the vast majority of fine art prints were made using offset lithography. Giclée is the French word for 'squirt', as this is the way that the ink is applied to the paper or canvas. Giclée prints have become an established part of the print trade in the UK since about 1999."

Any other questions?

Feel free to get in touch.